Question

1. What is BlackHeart?

BlackHeart Industries is an Australian company focused on providing Industry leading products and services to our selected customer database. Only selected products are available to be purchased without being an approved Selected Customer. Follow ......

2. Do I qualify for your Governement program?

The BlackHeart Governement program is for active duty Military, Reserve, all Government employees including Police, Ambulance, Fire Brigade, Immigration and Customes. Follow the Register as a New Link Member and begin registration....

3. How is BlackHeart associated with Adventure Racing?

BlackHeart sponsors 18 Adventure Racing athletes that compete in over 50 events a year and we ensure that these accomplished athletes, always have the equipment and support, required to compete in these gruelling events. The BlackHeart Teams have ......

4. How long are orders taking to ship?

Orders placed prior to 10am for delivery in the Sydney metropolitan area will arrive within 48 hours. Shipping to all other locations will take between 3-5 working days....

5. Why can't I access all the products on the website?

To be able to access all the products on the BlackHeart website you will have to meet all the requirements listed in the Selected Customers Only link. If you are part of a club, team, committee or organisation that would like to gai......

6. How is my order shipped?

All orders are set for ground shipping through BlackHeart preferred shipping providers, IPEC and Fast ways, unless expedited shipping is requested....

7. How can I return/exchange an item?

We ask that you shop carefully as BlackHeart will not exchange or refund items purchased from the website unless they are faulty or damaged which you are than to follow the warranty process below. We can only accept product that are in n......

8. Do products from BlackHeart come with a warrenty?

If your purchase is faulty or damaged we advise you revisit the Blackheart website/ category of the item and follow the step by step guidelines provided. All manufactures will honour any repairs or replacements gladly....

9. Do you ship to PO Boxes?

No we do not ship to post offices we only ship to street address as it is registered mail. We advise someone is available to sign for the shipment or the order will be returned to the courier depot and a delivery notice left behind. If two or more......

10. I only received part of my order where is the rest?

Some products are dispatched from different locations around the country and may sometimes arrive a day or two apart. You may contact our office for a scheduled shipping date on any product missing from your order....

11. I placed an order on the website, when will my credit card be charged?

Your credit card will be processed and charged immediately. If the transaction is unsuccessful you will be contacted to arrange alternative payment. Your order will not be dispatched without confirmation of payment....